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Tender description :
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Prequalification: Assessing Government-to-person (g2p) Payments for Adaptive Social Protection in Tonga
AssignmentThe primary objective of this assignment is to conduct a study in close collaboration with the Government of Tonga; centered on a small-scale pilot project. The goal is to generate insights that will inform policy decisions and support the potential scale-up of emergency payment programs. Findings from this fieldwork will help the World Bank better understand the operating environment and associated risks as relevant ministries work to strengthen Adaptive Social Protection (ASP); Government-to-Person (G2P) payments; and financial inclusion.BackgroundBuilding climate resilience is especially critical for Tonga; which faces significant threats from disasters and climate change—including tropical cyclones; storms; tsunamis; volcanic activity; and drought. In a typical disaster year; more than 40 percent of Tongans are affected; with economic losses reaching up to 14 percent of GDP.Historically; G2P payments for disaster relief in Tonga have been delivered mainly through physical cash; cash vouchers; and; for those in remote areas; direct bank deposits. This heavy reliance on cash and a fragmented; paper-based public financial management system increases the time; administrative burden; and risks associated with government response.Following a needs assessment conducted in March 2025; the World Bank has identified mobile money as a promising entry point for the next phase of G2Px engagement. While the mobile money sector in Tonga is still emerging—with limited adoption; low financial literacy; and gaps in digital and physical infrastructure—the affordability and broad potential reach of mobile money make it an attractive solution for delivering G2P payments quickly; efficiently; and at scale. Mobile phone ownership is high; with 60 percent of the population owning a mobile phone according to 2022 World Bank data; and interviewees reporting even higher rates of penetration.Supported by the G2Px Trust Fund; the World Bank is providing technical assistance to the Government of Tonga to assess practical ways to enhance emergency payments. This assessment consists of three components:1.Pilot Program: Testing the use of mobile money wallets and bank accounts to deliver G2P payments.2.Standard Operating Procedure (SOP) Review: Evaluating a SOP developed for the application of digital G2P payments in ASP scenarios.3.Financial Literacy Sessions: Delivering financial literacy training targeting women and vulnerable groups; with a focus on gender-sensitive and transformative approaches. This includes designing materials and training delivery to accommodate needs such as childcare during sessions.
issue Date and Time: Dec 01,2025 14:51
closing Date and Time: Jan 22,2026 23:59
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